Where services are cancelled with less than 48 hours' notice, fees will apply. We strive to provide a unique and caring attitude at all times. The provider agrees to deliver safe and high-quality Disability Support Services that meet the participant’s needs and goals at their preferred location and times whenever possible. Additionally, the provider agrees to uphold Privacy Protection by safeguarding the participant’s privacy and confidential information in accordance with the Privacy Act 1988, and will provide a copy of our Privacy and Information Management Policy upon request. The provider also agrees to offer supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act and Rules, as well as the Australian Consumer Law. There will be no bullying of clients or staff. The participant acknowledges their Client Responsibility to ensure that appropriate funds are available for claiming services that have been booked or provided. If the provider is unable to claim from the NDIA due to insufficient funds or a refusal to pay, the participant will be responsible for the payment of both provided and cancelled services.
Having a big sale, an on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it, while ensuring client responsibility by respecting privacy protection and considering the needs of those who may require disability support services.
Are your customers raving about your Disability Support Services on social media? Share their great stories while ensuring privacy protection to help turn potential customers into loyal ones, showcasing your commitment to client responsibility.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.